The Laser Hive

Terms and conditions and GDPR.

Polite notice – There is a lot of legal jargon that follows for your reassurance and protection and for our protection too. However, please note that we basically want to do the best for our customers, so your first recourse in case of a problem should be an email to in**@th**********.com where we can get to grips with whatever it is that you want or that is spoiling things for you and we will aim to get it sorted out to your satisfaction as soon as possible. Thanks from Dave @ the laser hive!

1. Introduction

1.1  These terms and conditions shall govern the sale and purchase of products through our website.

 1.2  Any purchase that you make or order placed through the website shall be taken as you  giving your express agreement to these terms and conditions.

1.3  This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).2 Order process2.1  The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

2. Contract

2.1  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in    this Section 2.

2.2  To enter into a contract through our website to purchase products from us, the following steps must be taken:  you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you will be invited to create an account with us or proceed through guest checkout; if you are an existing customer, you should enter your login details and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order].

3.Products

3.1  The following types of products are or may be available on our website from time to time:

Real products requiring physical delivery, including  but not limited to: G4, G5, Mac Pro conversion kits, motherboard trays, PC accessories, used parts, craft products and bespoke custom made products or virtual products for download.

3.2  We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

4. Prices

4.1 Our prices are quoted on our website.

4.2  We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

4.3  At the moment as a small business we are not VAT registered and therefore all amounts stated in these terms and conditions are fully inclusive. Should our VAT status change then these terms and conditions will be amended in due course to reflect this.

4.4  It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

4.5  In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

4.6 Exchange rates: at the time of launch of this online store we are offering our products with a base currency of UK pounds. The exchange rates are those applied by Paypal – there may be fluctuations of these prices and the actual daily exchange rates between update periods.

4.7 From time to time we may have sale products on offer or we may issue discount coupons. Sale or discounted products may be subject to amended delivery charges or free delivery in accordance with whatever terms of sale or discount are offered at that time.

5. Payments

5.1  You must, during the checkout process, pay the prices of the products you order.

5.2  Payments may be made by any of the permitted methods specified on our website from time to time. At present I only accept payment by Paypal. If you wish to make payment by another form then you will need to email me at in**@th**********.com to discuss.

5.3  If you fail to pay any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

5.4  If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

1. (a)  an amount equal to the amount of the charge-back;
2. (b)  all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
3. (c)  an administration fee of not more than GBP 25.00; and
4. (d)  all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 5.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 5.4.

5.5 Customs charges and VAT.  All non UK sales will have a customs declaration attached to the packaging reflecting the retail cost of the goods purchased by the customer in UK pounds ( GBP). Any customs charges or fees applied at point of entry to your country will be liable for payment by yourself and will under no circumstances be considered to be the responsibility of The Laser Hive. 

6. Deliveries

6.1  Our policies and procedures relating to the delivery of products are set out in this Section 6 .

6.2  We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. If  you enter an incorrect shipping address and do not notify us in good time before order dispatch then The Laser Hive will not be obliged to reimburse or re-send your order to the correct address without further payment. [Note: Everyone makes mistakes from time to time, so I will use my best efforts to come to a suitable compromise with you if you do make an error.]

6.3  We will use reasonable endeavours to ship your product within 7 working days of your order and to deliver your products in a timely manner in accordance with the delivery method offered  which is usually by Royal Mail which in the UK shall be by First class mail; and to all other territories by Royal Mail International Tracked and/or Signed for delivery – which has stated delivery aims by the Royal Mail as within 2 working days for first class UK Mail or or 5 to 10 working days by Royal Mail International Standard delivery and certainly within 20 working days following the date of shipping; however, we do not guarantee delivery by this date. Where an order has a shipping weight over 2 KG then delivery will be by courier and shipping times are governed by the times as set out by that courier – we will inform you of courier terms following your order but in general delivery that would be expected to be at least as fast as set out for the Royal Mail. If your delivery does not arrive within the 20 working day ( working days are counted as Monday to Friday) period following shipping then please contact us for investigation and, if necessary we will arrange for re-shipment as soon as possible after notification of failure of delivery. 

6.4  We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.

7. Distance contracts: cancellation right.

7.1  This Section 7 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

7.2  You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

1. (a)  beginning upon the submission of your offer; and

(b)  ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

7.3  In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 7, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

7.4  If you cancel a contract on the basis described in this Section 8, you must send the products back to us (to [return address]) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 7 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

7.5  If you cancel an order in accordance with this Section 7, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

1. (a)  if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and
2. (b)  as otherwise provided in this Section 7.

7.6  If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.

7.7  We will refund money using the same method used to make the payment, unless we have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

7.8  Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 7 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

7.9  You will not have any right to cancel a contract as described in this Section 7 insofar as the contract relates to the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised.

8. Warranties and representations

8.1 The kit composition may vary from time to time, for instance: types of screws supplied in the G5 conversion products section or the acrylic colours supplied within the G4 conversion products section may vary.

8.2 With the exception of 8.1, Items supplied shall be as supplied in accordance with the product descriptions and where products vary then this shall be notified to the customer.

8.3 Items should arrive with you in excellent order and be fit for purpose.

8.4 For products in kit form, the customer should follow the instructions as available for download from the website. When kit fitting involves the use of hand or power tools customers should follow safe practices and procedures for their use. We do not accept liability for injury to the customer when incurred as a result of  improper or unsafe use of power tools. Customers should, in case of doubt of personal competence, arrange for a competent person to fit the kits for them. Where a customer makes modifications to electrical components it is up to the customer to ensure that they are competent to do so and, where there is any doubt, the customer should seek professional assistance.

8.4 If there is a problem with any product within one year of purchase then please notify us immediately for rectification and we guarantee to in the first instance provide advice to assist in overcoming any issue, secondly to replace any defective item as soon as is possible or thirdly to refund should the customer prefer.

8.5 In the case where there is no discernable defect with the product but the customer is not happy with the purchased item and it is within one year of the date of purchase then the customer may return the product in original condition that one year period and receive a full refund – however, the customer must first contact us to discuss this so we can reach the best solution possible.

8.6 In the case where there is no discernable defect with the product but the customer is not happy with the purchased item, but where the product is now no longer in an original and unused condition then we ask the customer to discuss any problem with us so that we may reach an amicable and mutually acceptable agreement and where appropriate make a full or partial refund or product exchange deal.

8.7 If you have gone beyond the one year period but have a problem then please contact us anyway as we really want to help!

8.8  If you return a product without first contacting us and in contravention of these terms and conditions, then you do not have any other legal right to a refund or exchange in respect of that product:

(a)  we will not refund the purchase price or exchange the product;

(b)  we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)  if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

8.9 With regard to this section 8, we ask all customers to note that in spite of any legalese language above we really DO want to do the best for all of our laser hive customers and do not want anyone to be unhappy. So your first action should always be to send us a friendly email to us explaining the problem and we will go from there and do our very best in all circumstances to try to make you very happy aagain.

9. Order Cancellation

9.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a)  you fail to pay, on time and in full, any amount due to us under the contract; or

(b)  you commit any breach of the terms of the contract.

9.2  We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

10. Consequences of order cancellation

10.1 If a contract under these terms and conditions is cancelled in accordance with Section 9:

1. (a)  we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
2. (b)  you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products).

11. GDPR

The General data Protection Regulation ( GDPR ) came into force on 25th May 2018.
This section of our terms and conditions informs you on what data is held, how it is stored and how we use it.
The only data we hold relates to the processing of orders ( email address, name, invoice and shipping address, contact telephone numbers ) These are the details provided by you and are necessary to enable us to fulfil our obligations to you the customer. In the case of shipped orders this information is passed on to the courier/shipping agent so they can fulfil their obligation to deliver the goods as instructed.
Any financial details provided to pay invoices are never passed to us ( and consequently never held by us) as we exclusively use Paypal for the fulfilment of orders.
At The Laser Hive privacy is taken seriously and we will only use data to administer your account and to provide details or information that you have expressly requested. We use WordPress and Woocommerce systems and data is stored securely by our web hosting provider and we use SSL certification.
On fulfilment of order contract your data is retained by us for the minimum period required to fulfil HMRC compliance with regards to the retention of records and data.
We will never disclose your data to any third party without consent and we do not send marketing emails or maintain any customer email database.
Should you wish to check the data we hold for you, please contact us in the first instance with your request.

Cookies

This website is powered by WordPress and Woocommerce, Cookies on this website are basic cookies used by Woocommerce as detailed on their page here: https://docs.woocommerce.com/document/woocommerce-cookies/ .

12. Entire Agreement

These terms and conditions shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

THANK YOU

from: